Customers of Guts and Glory Tennis will experience the difference of quality, convenience and unrivaled stringing services fully supported by our goal of 100% customer satisfaction. Simply stated, if you are not delighted, we are not satisfied.
All racquet vitalization services come with a pledge of unrivaled customer satisfaction. Your complete satisfaction is our goal, and we will do all in our power to reasonably reach this goal. We honestly aspire to provide you with the level professional service, and quality products that will overwhelm you with a deeply rooted sensation of complete satisfaction. If you are unsatisfied with our strings or racquet vitalization services for ANY reason, contact us immediately and we will work with you to make it right...that is our pledge to you!Guts and Glory Tennis permits customers to cancel orders within 24 hours after placing them. If an order you wish to cancel has already been shipped, you will need to return the item to Guts and Glory Tennis for a complete refund. We are not able to refund shipping charges incurred for returned items.
Please send your package, including a brief note explaining the exchange or return, via a prepaid traceable method to ensure a safe and traceable delivery to:
Guts and Glory Tennis, LLC
1400 Buford Hwy.
Sugar Hill, GA 30518
Please note that shipping and handling fees are not refundable.
Customers can also call us at 404-926-6060 and we will do our best to answer any questions you have related to the exchange/return process.
Guts and Glory Tennis is fully committed to making sure you receive your order in a reliable, timely and affordable manner. Toward that end we offer several delivery options for our customers.
When placing an order with us you can be assured it will be processed quickly and efficiently. Our goal is to get it shipped within a period of 24 hours or faster for you. Toward that end all orders received prior to 11:00AM EST (M - F) will be shipped the same day (except holidays and posted vacations). We will make efforts to ship orders received between 11:00AM - 5:00PM EST the same day, but can not guarantee same day shipment for orders received after 11:00AM.
We a pleased to introduce $6.00 Flat Rate Ground Shipping charges for orders weighing less than 5 pounds shipped to a business address for the vast majority of our customers located in the continental USA. Pacific and Mountain states have a flat rate of $7.00 shipped to a business address. If you select this option we will ship to you using either FedEx Ground or USPS Priority Mail. We will choose the method that is the best blend of time and cost.
Federal Express (FedEx) Ground Service is the option we recommend. FedEx Ground offers full tracking services as well as Saturday home delivery to our customers in the continental USA. We think the full tracking, guaranteed delivery date and reliability of this service makes it a solid choice. We have created a tiered pricing structure to reward customers who make larger orders by reducing shipping costs when this method is selected. (See rate chart below and note that shipping to your business address is still a better economic value). Delivery service times can be found in the attached service map. NOTE: FedEX Home delivery does not deliver on Sunday or Monday. Please factor this in when calculating delivery times.
Priority Mail service is an option for our customers. Priority Mail service may be faster to some parts of the country with a delivery time frame of 2 - 3 days. Please note that while Priority Mail might be faster, there are limitations. There is no tracking and parcels will be left without a signature. (See rate chart below.)
Please contact our customer service representatives at 404-926-6060, If Express Services are needed. We will work with you to determine your best and lowest cost shipping option through either Federal Express or the USPS.
Our shipping prices have been set according to pricing standards of specialty online internet shopping sites such as ours. If you believe your shipping charges are clearly out-of-line please give us a call and we will review them with you and, if appropriate, make adjustments. We want to earn your business with good value and fair pricing. Unlike some online retailers, shipping is NOT a profit center for us. In fact we do not quite make it to the break even point in terms of daily shipping charges vs. expenses.
We process VERY FEW international orders. The only country we ship to outside of the USA is Canada. The products we ship abroad are limited to the MSV and WeissCANNON strings sets and reels. ALL INTERNATIONAL ORDERS TO CANADA WILL BE SHIPPED VIA A METHOD THAT INCLUDES TRACKING, INSURANCE AND DELIVERY CONFIRMATION. Usually we use USPS Priority Mail or USPS Express Mail.
We ask our Canadian customers to initiate their orders with us our contact us page. Shipping charges will then be calculated and communicated with our Canadian friends. We will then send a Paypal request for payment and once the payment is received the order will be shipped.
NOTE: All Canandian customers will be responsible for any import taxes applied by the country where the parcel is shipped or delivery fees assessed by the delivery service. Please do no ask us to undervalue the amount of the order on the shipping documents as that is one request that we can not accommodate.
Guts and Glory Tennis triple checks each order before it is shipped to make sure it is always accurately filled. If your order is incorrect, we will credit you with all original shipping costs, plus all shipping costs necessary to exchange or resend items to you. Same day shipping on all orders received prior to 11:00 a.m. EST. 24-hour shipping guaranteed, when same-day shipping is not possible. If for any reason your order is unable to be immediately fulfilled, you will be contacted via email explaining the delay and reviewing your options. You select your preferred shipping option. We ship using Priority Mail through the United States Postal Service as well as FEDEX Ground. Currently we only ship to customers in the continental United States.
GUARANTEED FAIR PRICING: We plan to grow our business by focusing on the needs of our customers and we know that price can be one critical concern. We strive to eliminate this concern by assuring you that by choosing Guts and Glory Tennis, LLC you're getting low and competitive prices with superior service and individual attention. We routinely scan our competitors to assure that our prices are at the lower end of the price spectrum. If you find an item we carry at a lower price, let us know. Once the price is confirmed we will do our best to match or beat it for you. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. The source of the lower price must be practicing business in the metropolitan Atlanta area. We can not match prices on items that we do not carry. We may not be able tp match prices with any source that is going out of business or clearing out an item.
The Information We Collect: Guts and Glory Tennis collects from you the necessary information, such as name, email address, address and payment information, to process orders.We Do Not Share Your Personal Information: Guts and Glory Tennis does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.