Guts and Glory Tennis is fully committed to making sure you receive your order in a reliable, timely and affordable manner. Toward that end we offer several delivery options for our customers.
When placing an order with us you can be assured it will be processed quickly and efficiently. Our goal is to get it shipped within a period of 24 hours or faster for you. Toward that end all orders received prior to 11:00AM EST (M - F) will be shipped the same day (except holidays and posted vacations). We will make efforts to ship orders received between 11:00AM - 5:00PM EST the same day, but can not guarantee same day shipment for orders received after 11:00AM.
We a pleased to introduce $6.00 Flat Rate Ground Shipping charges for orders weighing less than 5 pounds shipped to a business address for the vast majority of our customers located in the continental USA. Pacific and Mountain states have a flat rate of $7.00 shipped to a business address. If you select this option we will ship to you using either FedEx Ground or USPS Priority Mail. We will choose the method that is the best blend of time and cost.
Federal Express (FedEx) Ground Service is the option we recommend. FedEx Ground offers full tracking services as well as Saturday home delivery to our customers in the continental USA. We think the full tracking, guaranteed delivery date and reliability of this service makes it a solid choice. We have created a tiered pricing structure to reward customers who make larger orders by reducing shipping costs when this method is selected. (See rate chart below and note that shipping to your business address is still a better economic value). Delivery service times can be found in the attached service map. NOTE: FedEX Home delivery does not deliver on Sunday or Monday. Please factor this in when calculating delivery times.
Priority Mail service is an option for our customers. Priority Mail service may be faster to some parts of the country with a delivery time frame of 2 - 3 days. Please note that while Priority Mail might be faster, there are limitations. There is no tracking and parcels will be left without a signature. (See rate chart below.)
Please contact our customer service representatives at 404-926-6060, If Express Services are needed. We will work with you to determine your best and lowest cost shipping option through either Federal Express or the USPS.
Our shipping prices have been set according to pricing standards of specialty online internet shopping sites such as ours. If you believe your shipping charges are clearly out-of-line please give us a call and we will review them with you and, if appropriate, make adjustments. We want to earn your business with good value and fair pricing. Unlike some online retailers, shipping is NOT a profit center for us. In fact we do not quite make it to the break even point in terms of daily shipping charges vs. expenses.
We process VERY FEW international orders. The only country we ship to outside of the USA is Canada. The products we ship abroad are limited to the MSV and WeissCANNON strings sets and reels. ALL INTERNATIONAL ORDERS TO CANADA WILL BE SHIPPED VIA A METHOD THAT INCLUDES TRACKING, INSURANCE AND DELIVERY CONFIRMATION. Usually we use USPS Priority Mail or USPS Express Mail.
We ask our Canadian customers to initiate their orders with us our contact us page. Shipping charges will then be calculated and communicated with our Canadian friends. We will then send a Paypal request for payment and once the payment is received the order will be shipped.
NOTE: All Canandian customers will be responsible for any import taxes applied by the country where the parcel is shipped or delivery fees assessed by the delivery service. Please do no ask us to undervalue the amount of the order on the shipping documents as that is one request that we can not accommodate.