We take great pride in developing a reputation for quality and providing the industry’s best customer service. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt exchange or refund.
Guts and Glory Tennis, LLC will take back items that are defective or that do not satisfy your expectations for 30 days from the invoice date and exchange them with a new product or credit toward a future purchase from us. Full refunds will be issued in the same form the purchase was made on any product returned in original packaging and still in new condition. Partial store credits will be given for products that are not defective, but have been removed from the original packaging. Shipping charges for exchanges or refunds where Guts and Glory Tennis, LLC is not at fault or the product is not defective, will be paid by the customer.
All racquet vitalization services come with a pledge of unrivaled customer satisfaction. Your complete satisfaction is our goal, and we will do all in our power to reasonably reach this goal. We honestly aspire to provide you with a level of professional service, and quality products that will overwhelm you with a deeply rooted sensation of complete satisfaction. If you are unsatisfied with our strings or racquet vitalization services for ANY reason, contact us immediately and we will work with you to make it right...that is our pledge to you!