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Impressive Service!
I've lost count of the number of racquets G&G has strung for me. It seems like I always bust my strings while hitting the day before an important match and G&G has come through for me each time with a great stringing job!
-Dave K.
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Customers of Guts and Glory Tennis will experience the difference of quality, convenience and unrivaled stringing services fully supported by our goal of 100% customer satisfaction. Simply stated, if you are not delighted, we are not satisfied.
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Returns, Warranties and CancellationsWe take great pride in developing a reputation for quality and providing the industry’s best customer service. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt exchange or refund.
Guts and Glory Tennis, LLC will take back items that are defective or that do not satisfy your expectations for 30 days from the invoice date and exchange them with a new product or credit toward a future purchase from us. Full refunds will be issued in the same form the purchase was made on any product returned in original packaging and still in new condition. Partial store credits will be given for products that are not defective, but have been removed from the original packaging. Shipping charges for exchanges or refunds where Guts and Glory Tennis, LLC is not at fault or the product is not defective, will be paid by the customer.
All stringing services come with a pledge of unrivaled customer satisfaction. Your complete satisfaction is our goal, and we will do all in our power to reasonably reach this goal. We honestly aspire to provide you with the level professional service, and quality products that will overwhelm you with a deeply rooted sensation of complete satisfaction…we think this may be the feeling Maslow was referring to when he developed the concept of "self-actualization." If you are unsatisfied with our strings or stringing services for ANY reason, contact us immediately and we will work with you to make it right. If your strings break prematurely, contact us immediately. We will work with you to make it right, that is our pledge to you!
Guts and Glory Tennis permits customers to cancel orders within 24 hours after placing them. If an order you wish to cancel has already been shipped, you will need to return the item to Guts and Glory Tennis for a complete refund. We are not able to refund shipping charges incurred for returned items.Back to Top |
Returns and ExchangesPlease send your package, including a brief note explaining the exchange or return, via a prepaid trackable method to ensure a safe and traceable delivery to:
Guts and Glory Tennis, LLC
3655 Sentry View Trace
Suwanee, GA 30024
Please note that shipping and handling fees are not refundable.
Customers can also call us at 404-246-1062 and we will discuss your return/exchange.Back to Top |
OrderingGuaranteed Accurate Orders: Order with complete confidence from us via our secure online "MightyMerchant" shopping system or call us at 404-246-1062 to place your order with a live, friendly and eager to serve human being!
Guts and Glory Tennis, LLC triple checks each order before it is shipped to make sure it is always accurately filled. If your order is incorrect, we will credit you with all original shipping costs, plus all shipping costs necessary to exchange or resend items to you. Same day shipping on all orders received prior to 11:00 a.m. EST. 24-hour shipping guaranteed, when same-day shipping is not possible. If for any reason your order is unable to be immediately fulfilled, you will be contacted via email explaining the delay and reviewing your options. You select your preferred shipping option. We ship using Priority Mail through the United States Postal Service as well as UPS Ground. Currently we only ship to customers in the continental United States.Back to Top |
GuaranteesOur guarantees are designed to support our ongoing commitment to quality. Guts and Glory Tennis is clearly an industry leader in customer satisfaction. As yet another signal to our customers that we are in the upper echelon in terms of complete satisfaction, we’ve put our guarantees in writing. We hope you'll take a minute to read the following guarantees. With a clear understanding of them, we think you'll find Guts and Glory Tennis, LLC to be the obvious choice for your tennis needs.
GUARANTEED LOW PRICES: If you find a lower price at any Atlanta area tennis specialty retailer, on any product we stock, we will match or beat it. We plan to grow our business by focusing on the needs of our customers and we know that price can be one critical concern. We strive to eliminate this concern by assuring you that by choosing Guts and Glory Tennis, LLC you're getting low and competitive prices with superior service and individual attention. We routinely scan our competitors to assure that our prices are at the lower end of the price spectrum. If you find an item we carry at a lower price, let us know. Once the price is confirmed we will do our best to match or beat it for you. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. The source of the lower price must be practicing business in the metropolitan Atlanta area. We can not match prices on items that we do not carry. We will not match prices with any source that is going out of business. If the price does not come from an authorized source, current Guts and Glory Tennis, LLC prices stand.
GUARANTEED ACCURATE ORDERS: Your order will be filled accurately and timely. This service guarantees that the items shipped to you are exactly as they appear on your order. If the products, as entered into our order system, are not what's shipped to you, we'll promptly correct the problem and pay for all related postage, plus credit the cost of the original postage costs to your next order. Miscommunications, misunderstandings or data entry errors are not covered under this guarantee. We hope this guarantee will add to the enjoyment and ease of your Guts and Glory Tennis, LLC mail order experience!
GUARANTEED CUSTOMER SATISFACTION: Your complete satisfaction is more than a goal, it is an obsession. If for ANY reason you are unsatisfied with a product or service we provide to you, please contact us immediately, (within 30 days or sooner please!), so that we can work with you to make it right. If you are not happy, we literally do not sleep. Because we value and want to earn your complete satisfaction and repeat business, we will go the extra mile, whatever it is, to make sure you are completely satisfied with your purchase.
STRING SATISFACTION GUARANTEE: One advantage of having a personal racquet care technician is the expertise and advice that can be offered in selecting a string to match your racquet and your game. If we make a recommendation and for any reason you are unhappy with the string we recommended, we will restring with your previous string, (if we carry it), at your previous tension. If the replacement string has a higher selling price than the string originally installed, you will only be charged for the difference. If the replacement string is the same cost or lesser, no additional charges will be applied.Back to Top |
Choosing Guts and Glory TennisWe hope these services, combined with our product knowledge and experience, help secure your trust and confidence choosing Guts and Glory Tennis, LLC to meet your tennis needs. Thanks for visiting our web page. We welcome your feedback. If you have any questions or comments please feel free to call, write or e-mail.Back to Top |
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