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Loving The New Strings
I just wanted to thank you for the excellent and rapid restringing on my racquet. I had the opportunity to use it last week, and was amazed at the difference in how well it played. I found I could control my shots much better than I had before the restringing.
Thanks again for your work!
-Kyle L.
See more testimonials
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Our Exclusive Approach
"The bottom line is money. If any of you have ever strung in a busy shop you know how it is. You'll come in to work and there will be 20 racquets waiting for you. There is no way you can get done without cutting corners. The experienced ones (stringers) know what they can do without damaging the racquet. 12-18 minutes a stick is a good timeframe to stay in..." - Tennis Warehouse Message Boards
As unfortunate as it may be, the above quote represents one of the fundamental risks you take when trusting the care of your racquet to a tennis or multi-sports retailer who relies on high volume. More often than not, customers end up paying premium prices for substandard services without even realizing that corners have been cut on their racquet. Corners that can reduce playability, string life and even cause damage to the racquet frame. At Guts and Glory Tennis, LLC, corners are never cut and your racquet will receive the ultimate in care from a meticulous stringing professional.
"QUALITY MATTERS"Quality does matter as does craftsmanship and complete customer satisfaction. At Guts and Glory TENNIS, LLC no racquet service is completed in less than 20 minutes. It is not possible to do a quality job in a timeframe of less than 20 minutes no matter what you hear or read elsewhere. Our average total time is 25 - 50 minutes per racquet. Can we go faster? You bet we can, but we don't. We choose to take our time and provide our customers with the finest stringing services available. Below is an outline of the exclusive step-by-step process we use on each racquet we receive. We hope this will allow you to understand why it takes us 2x - 3x as long as other Atlanta area tennis retailers to complete a customized string job for you.
STEP ONEUpon receipt of racquet we consult with the owner to determine her/his playing style and evaluate the best type of string and tension for the racquet. This consultation is an essential part of the stringing process. It assures your racquet is customized to your particular playing style and needs.
Estimated interview time: 2 - 15 min
STEP TWOBefore stringing, we carefully examine the racquet and grommet strips for cracks or signs of wear. If the racquet shows any signs of structural damage (i.e. cracks) we immediately notify the owner. We will not string cracked racquets without fully informing the owner of the potential risks involved and getting their full informed consent. The stringing process places a tremendous amount of stress on the racquet frame. Stringing a weakened frame is dangerous as breakage can occur. If grommet damage is present we will either order and install a new grommet strip or replace individual grommets. Damaged grommets can cause premature string breakage.
Estimated initial inspection time: 1 - 3 min
STEP THREEIf the racquet has strings (in tact or broken) the strings are cut out and carefully removed from the racquet frame. There is a specific method of removing strings that reduces the stress on the racquet frame. The process involves carefully cutting each string in a box pattern from the center of the racquet. Once cut, the strings are carefully removed so as not to damage the grommets.
Estimated removal time: 1 - 3 min
STEP FOURAt this point the racquet frame and grommets are re-inspected for damage and are cleaned. Clay court players (actually Har-Tru in Atlanta) are notorious for having all types of particles built-up that need to be removed and cleaned. We also try to remove surface scratches with non abrasive cleaners and wax that are friendly to the racquet's finish.
Estimated cleaning time: 1 - 5 min
STEP FIVEThe racquet is prepared for stringing by being carefully mounted in one of our professional stringing machines.
Estimated mounting time: 30 seconds
STEP SIXResearch is conducted on the racquet and the manufacturer's stringing pattern is determined based on published material from USRSA as well as manufacturer's web sites.
Estimated research time: 0 - 5 min
STEP SEVENThe new strings are opened, uncoiled, measured, cut, inspected for damage/imperfections and pre-stretched when requested. When "prestretching" is requested or recommended, we use our exclusive manual string pre-stretching method, (not a machine prestretch). Sure this takes additional time, but in the long run this extra effort reduces the initial tension loss our customers will experience and makes for a better and more consistent playing string bed.
Estimated string preparation time: 2 - 6 min
STEP EIGHTStrings are installed. During this process we use a highly accurate constant pull stringing machine. When stringing with natural gut the main strings are waxed with parafin wax to reduce the friction that occurs when pulling the cross strings. This step helps eliminate string burn and ultimately prolongs string life.
Estimated installation time: 13 - 22 min, regular process; 22 - 25 min with our exclusive Sweet Spot Enhancement Process™
STEP NINERacquet is carefully removed from stringing machine, strings are straightened, stencil applied (if desired) and racquet is wrapped and invoiced.
Estimated finishing time: 3 - 6 min
STEP TENStringbed stiffness is measured using an ERT 700 Tennis Computer. Measurement is then recorded in customer database and checked against previous reading to assure a 100% consistent and accurate string job. If the measurement does not match the previous stringing, the racquet is automatically restrung so that it will match.
Estimated time: 1 - 3 minutes (unless restrung, then much more!)
STEP ELEVENAll customer, racquet and stringing information is logged into tracking/record keeping system.
Estimated time: 3 - 8 min
At Guts and Glory TENNIS, LLC we provide custom racquet care and premium services to an exclusive and limited clientele. Because this is our full-time profession we strive to earn and keep our customers coming back by providing first rate work--chocked full of precision, consistency and care. Of course our business exists to be successful and profitable, but never at the expense of reduced quality or corner cutting.
*Note - Our EXCLUSIVE Sweet Spot Enhancement Process™ involves a process that takes an additional 10 - 20 minutes to complete.
"QUALITY AND CRAFTSMANSHIP MATTER MOST." - John, 2004
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